Shipping & Returns

Last Updated: January 2026

1. Shipping Policy & Delivery Times

We know you are excited to start your journey to healthier hair, which is why we process all orders as quickly as possible. Once your order is successfully placed and payment is verified, it is immediately sent to our fulfillment center.

  • Order Processing: All orders are processed and shipped within 24 to 48 hours of being placed (excluding weekends and US holidays).
  • Domestic Shipping (USA): For orders within the United States, your package will typically arrive within 5 to 7 business days. Domestic shipping is completely FREE on all packages.
  • International Shipping: For international orders (Canada, UK, Australia, etc.), shipping times usually range from 10 to 15 business days, depending on local customs processing. Shipping fees and any applicable customs duties or taxes will be calculated at checkout.
  • Order Tracking: As soon as your order ships, you will receive an email containing your tracking number and a link to monitor your package's journey to your doorstep.

The 60-Day, 100% Money-Back Guarantee

Your purchase is completely risk-free. If you are not entirely thrilled with your results, simply contact our support team within 60 days of your purchase, return the bottles (even if they are completely empty), and we will issue a prompt and courteous full refund. No questions asked, no hassle.

2. How to Initiate a Return

We have made our refund process as simple and straightforward as possible. If you decide that FoliPrime is not the right fit for you, just follow these simple steps to claim your refund:

  1. Contact Support: Reach out to our customer service team via the contact details provided in your order confirmation email (processed securely by ClickBank). Let them know you would like to initiate a return.
  2. Package the Bottles: Place all the bottles from your order (both used/empty and unused) into a secure shipping box. You must return all bottles from your original order to qualify for a full refund.
  3. Include Your Information: Inside the box, please include a piece of paper with your Full Name, Email Address, and ClickBank Order ID Number so our warehouse can easily locate your account.
  4. Ship the Package: Mail the box back to our fulfillment center. Please note that return shipping costs are the responsibility of the customer. We highly recommend using a trackable shipping service.

3. Refund Processing

Once our fulfillment center receives and inspects your returned package, your refund will be processed immediately. The funds will be credited back to your original method of payment (Credit Card, PayPal, etc.). Please allow 3 to 5 business days for your bank to process the transaction and for the funds to appear on your statement.

4. Damaged or Defective Items

If your order arrives damaged or defective, please contact our support team immediately upon receipt. We will gladly send a replacement package at absolutely no cost to you.